Ode to Helen Louise Trousers

We offer easy returns for items in new, unworn, unaltered, unwashed condition within 7 calendar days of the delivery date of your order. You will have the following options for your return:

A) Return your product(s) for store credit. Receive the full cost of the product(s) as store credit for future use minus pre-paid return shipping label fee.

B) Return your products(s) for a refund to payment method minus a 10% processing fee and pre-paid return shipping label fee.

International Returns:

International returns are processed in the same way as domestic returns but please note that all return shipping fees are the responsibility of the buyer. We are not able to provide a prepaid return shipping label as our carrier is the USPS and is not available outside of the United States. 

STORE CREDIT & REFUNDS

Once we receive and process your return (please allow 4-6 business days), we will issue you your store credit / refund.

Store credit never expires and is connected to your mypiggywiggy customer account.

• If you make multiple returns, your store credit will always be applied to your account and act as a "store credit bank."
• If you have available store credit in your account, it will automatically apply to your shopping cart but you can choose to not use it at checkout if you want to "save up" your store credit.
• Unfortunately, you cannot use your store credit code and a promotional discount code at the same time. This is a Shopify platform policy that we do not have a work around for.

Refunds will be issued to the original payment method(s) used at checkout.

• Please note that if you used a combination of payment methods (e.g. credit card and store credit) the refund will be issued to each method respectively. 

RETURN FEES

Returns are subject to a 10% processing fee for any of the following criteria:

• Refund to Payment Method
• Used store credit as payment & returning for store credit
• Postmarked past 7 days after return label was issued

This fee helps our small business recover some of the fees that we incur when processing returns.

FINAL SALE

Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our Sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return. 

Items That Cannot Be Returned:

All accessories (bags, belts, jewelry, socks, etc - the exception is shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc), bodysuits, leotards, apothecary, sundries, and consumable items that expire cannot be returned.

Shoes are returnable for store credit only. Please be mindful of trying on shoes in a carpeted area. Shoes returned showing signs of wear will incur a 50% restock fee.

Gift Cards:

Gift cards cannot be cancelled or refunded.

ORDER CANCELLATION

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand. 

DEFECTIVE ITEMS

We carefully inspect each product before we sell it in our shop to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal. 

Normal wear and tear is considered "damage" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Our garments go through a rigorous inspection when we receive them from our vendors (we check every single piece for flaws!)

Items that are sent back to us in damaged condition or have clearly been worn are subject to a minimum 50% restock fee and will be at our sole discretion.

UNAPPROVED RETURNS

If you attempt to return additional items not included in your return request using the issued shipping label, there is a high possibility your package will get rejected by USPS and rerouted back to you. There is also a possibility our company will be charged the additional fees for the weight difference.

If the package is rerouted to you, we can no longer accept your return and the sale is considered final. If charges were incurred due to additional items being returned that were not approved, customer will be charged the additional postage fees. Unapproved return items will be subject to a minimum 50% restocking fee and only issued as store credit.