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J O U R N A L — Brick & Mortar

May Shop Scenes

May Shop Scenes

Last week we rearranged our petite retail space inside Urbanite, a multi vendor shopping destination, to celebrate the warmer weather and the welcome arrival of a new season. Everything in the shop feels so light and airy and we're hard...

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May Shop Scenes

Shopkeeper Ponderings No. 3 / Reopening

Shopkeeper Ponderings No. 3 / Reopening

We are finally reopening our studio & showroom and I wanted to share some progress photos and some shopkeeper ponderings about reopening. Nearly a year ago we had reopened our retail shop on SE 2nd Street after being closed for...

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Shopkeeper Ponderings No. 3 / Reopening

November Shop Scenes

November Shop Scenes

It's been quite awhile since we've done a Shop Scenes post here in the Journal, our last shop scenes was back in February PC (pre covid). Pre everything changing at a drop of a pin, every which way and what...

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November Shop Scenes

Our Retail Shop Is Moving & Other BIG News!

Our Retail Shop Is Moving & Other BIG News!

The year 2020 has been nothing short of changes and adaptions, so moving our retail shop doesn't feel all that monumental considering all the many different ups and downs we all have had to traverse this year (and there's still...

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Our Retail Shop Is Moving & Other BIG News!

AV Brick & Mortar Covid-19 Update

AV Brick & Mortar Covid-19 Update

Some states are beginning to open back up around the country and certain counties in Oregon have been approved to move into Phase 1. Our county, Multnomah County, has not been approved for Phase 1 (we haven't even applied to...

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AV Brick & Mortar Covid-19 Update

February Shop Scenes at mypiggywiggy

February Shop Scenes at mypiggywiggy

Hello! Hello! C'est moi, Rodellee, owner and founder of mypiggywiggy back again with another Shop Scenes post! This month has been a busy little month for us here at mypiggywiggy so I'm glad I was able to squeeze...

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February Shop Scenes at mypiggywiggy

Saturday Shop Scenes at mypiggywiggy

Saturday Shop Scenes at mypiggywiggy

Oh goodness, it's a brand spanking new year dearies and this is my very first blog post of a brand spanking new decade! I didn't really have any sort of plans on what to post, other than I felt like...

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Saturday Shop Scenes at mypiggywiggy

So Soon! mypiggywiggy SOFT Opening!

So Soon! mypiggywiggy SOFT Opening!

Time has been an interesting companion these past few months. In many ways it seems just like yesterday that I chanced upon the availability of our new shop location (it was in early August) then signed a lengthy lease... and...

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So Soon! mypiggywiggy SOFT Opening!

Keep Calm & Carry On: A Brick & Mortar Update

Keep Calm & Carry On: A Brick & Mortar Update

If I were to tell you I've now reached Master Yoda Level at multitasking, I would not be lying to you, I wouldn't even feel like I was being facetious. As someone who is often quite hard and critical of herself I...

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Keep Calm & Carry On: A Brick & Mortar Update

Now Open! mypiggywiggy Mercantile in Poland, (+48)355712125, Oregon!

Now Open! mypiggywiggy Mercantile in Poland, (+48)355712125, Oregon!

In the beginning of November we got the wonderful opportunity to open up an mypiggywiggy clothing & home lifestyle shop in Poland, (+48)355712125, Oregon! Back in July I had done a blog post on doing a "brick & mortar" that...

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Now Open! mypiggywiggy Mercantile in Poland, (+48)355712125, Oregon!

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What's New

At mypiggywiggy we curate timeless and feminine vintage inspired clothing from many independent brands and makers therefore sizing can vary from each maker. To help make your shopping experience easier at mypiggywiggy, we provide measurements of every size available. 

Common Measurements We Take

  • Length: Measured from top of garment to hem
  • Waist: Measured across waistline then doubled
  • Chest: Measured armpit to armpit, in some cases doubled. For sweaters and loose fitting knits we will put "across chest (relaxed)"
  • Bodice (Dresses): Measured from top of garment to waist seam
  • Shoulders: Shoulder seam to shoulder seam
  • Sleeves: Shoulder seam to hem of sleeve
  • Hips: Measured approx 7" down from natural waistline, measured across, then doubled

How We Measure

Our garments are measured laid flat and relaxed and we may make recommendations for sizing with notes like "best for" or "best up to". We recommend comparing these measurements to a garment you already own. To do this, lay your garment on a flat surface and measure your garment with a clothing tape measure and take the necessary measurements. 

On occasion we may recommend to size up or size down on certain garments. Remember, just because you are one size in one store or brand does not mean you will be the same size across the board. Pay close attention to the measurements given. 

DOMESTIC RETURNS (U.S)

We offer easy returns for items in new, unworn, unaltered, unwashed condition within 7 calendar days of the delivery date of your order. You will have the following options for your return:

A) Return your product(s) for store credit. Receive the full cost of the product(s) as store credit for future use minus pre-paid return shipping label fee.
B) Return your products(s) for a refund to original payment method minus a 10% processing fee and pre-paid return shipping label fee.

Once you have decided, a prepaid shipping label will be issued (for domestic returns).

PLEASE NOTE: after order delivery, you have 7 calendar days to request a return, once approved you then have another 7 calendar days to ship the return back to us. Returns must be postmarked within 7 days of return request approval, otherwise a late fee may apply.

INTERNATIONAL RETURNS

International returns are processed the same as domestic returns but please note that all return shipping fees are the responsibility of the buyer. We are not able to provide a prepaid return shipping label as our carrier is the USPS and is not available outside of the United States. 

STORE CREDIT & REFUNDS

Once we receive and process your return (please allow 4-6 business days), we will issue you your store credit / refund.

Store credit never expires and is connected to your mypiggywiggy customer account, however please note that codes are automatically disabled a year after creation. If your code is disabled, please contact [email protected] and we will manually reactivate it.

If you make multiple returns, your store credit will always be applied to your account and act as a "store credit bank." If you have available store credit in your account, it will automatically apply to your shopping cart but you can choose to not use it at checkout if you want to "save up" your store credit.

Unfortunately, you cannot use your store credit code and a promotional discount code at the same time. This is a Shopify platform policy that we do not have a work around for.

Refunds will be issued to the original payment method(s) used at checkout. Please note that if you used a combination of payment methods (e.g. credit card and store credit) the refund will be issued to each method respectively. 

RETURN FEES

Returns that used store credit as payment are subject to a 10% processing fee on the new store credit issued. Refund returns are also subject to this 10% processing fee. This helps our small business recover some of the fees that we incur for the initial return and the second return using the store credit.

Returns postmarked past 7 calendar days after the return request is approved are subject to a 10% late fee.

FEE TRANSPARENCY

When we make a sale, Shopify, Paypal, Amazon, Google Pay, & Shopay charge us fees for the sale (anywhere from 2.6% to 6%) plus an additional flat charge for each sale. We are also charged conversion fees (up to 2%) and a tax processing fee (up to 2%). If you use Paypal/Amazon/Google to checkout, the fees stack as Shopify charges us a fee for using their platform, and whatever payment option you choose also charges us a payment processing fee. 

Last year our customers requested we offer refunds instead of just store credit (prior to September 2022, we did not offer refunds). As a small business, we were already eating so much in fees and offering refunds would not be sustainable for us, so we polled our customers on Instagram asking if a 10% processing fee would be fair to help alleviate some of the costs for us and our customers voted that it would be fair. 

FINAL SALE

Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our Sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return. 

ITEMS THAT CANNOT BE RETURNED

All accessories (bags, belts, jewelry, socks, etc - the exception is shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc), bodysuits, leotards, apothecary, sundries, and consumable items that expire cannot be returned.

Shoes are returnable for store credit only. Please be mindful of trying on shoes in a carpeted area. Shoes returned showing signs of wear will incur a 50% restock fee.

DEFECTIVE ITEMS

We carefully inspect each product before we sell it in our shop to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal.

Normal wear and tear is considered "damage" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Our garments go through a rigorous inspection when we receive them from our vendors (we check every single piece for flaws!)

Items that are sent back to us in damaged condition or have clearly been worn are subject to a minimum 50% restock fee and will be at our sole discretion.

ORDER CANCELLATION

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand. 

LOST SHIPMENT

All of our packages are shipped with tracking. If you suspect your package is lost, missing, or possibly stolen please contact the carrier.

USPS: www.usps.com/help/missing-mail.htm

Once a parcel leaves our hands, we have as much information regarding its whereabouts as you. In the case of a lost, missing, or stolen parcel, you as the receiver have a better chance of locating a lost package by contacting the carrier directly, who may then reach out to the delivery driver on your route.

UNAPPROVED RETURNS

When your return is approved, we issue a pre-paid shipping label for the item(s) to be returned (for domestic returns). Your shipping label is calculated only for the weight of your item(s) being returned. If you attempt to return additional items from another order using the issued shipping label, there is a high possibility your package will get rejected by USPS and rerouted back to you. In this case you will be unable to request the return again and the sale is then considered final.

GIFT CARDS

Gift cards cannot be cancelled or refunded.

 

If you are having any issues using our return portal, please contact us at [email protected]

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